Customer Service and Experience West 2025

Reuters Events is set to host a revolutionary conference that promises to reshape the landscape of customer service and experience. The Customer Service and Experience West 2025 conference, scheduled for April 29-30 in San Diego, will provide concrete, implementable strategies for businesses looking to adapt to the evolving needs of customers and a new generation of service agents.

In an era where customer expectations are rapidly changing, this conference stands out by offering practical solutions rather than abstract concepts. Attendees will gain insights from real-world case studies, learn how to reset benchmarks for the new era, and discover innovative ways to reconnect with their customers' voices.

The conference will feature over 30 live panels, interviews, presentations, and interactive roundtable discussions led by industry peers. This unique format allows attendees to benchmark their strategies against today's most recognizable brands and gain actionable insights to transform their customer service approach.

URL:
Tickets: https://go.evvnt.com/2796472-0?pid=176

Prices:
END USER: Individual Attendance: USD 1999.00,
END USER: Group of 2 Attendees - Save $99.95 per pass: USD 3798.00,
END USER: Group of 3 Attendees - Save $199.99 per pass: USD 5397.00,
END USER: Group of 4 Attendees - Save $399.75 per pass: USD 6397.00,
SOLUTION PROVIDER: Individual Attendance: USD 3499.00,
SOLUTION PROVIDER: Group of 2 Attendees - Save $350: USD 6648.00,
SOLUTION PROVIDER: Group of 3 Attendees - Save $1,050: USD 9447.00,
SOLUTION PROVIDER: Group of 4 Attendees - Save $2,379: USD 11617.00

Speakers: Krish Swamy, Chief Data and Analytics Officer, Citizens, Reed Smith, Chief Consumer Officer, Ardent Health, Andrew Schulkind, VP of Customer Experience, Domino Amjet, Sharon Scanlon, SVP workplace solutions, CX, Marketing transformation, Lincoln Financial Group, Sean O'Neal, VP, Retail Operations, The UPS Store, Stuart Gilchriest, Product Director, Sales Experience, Mercury insurance, Ramiy Iyer, SVP Technology Applications, Albertsons, Yasemin Memis, Digital Consumer Experience - Product and Service Owner, Haleon, Satnam Singh, Chief Digital and Technology Officer CBRE, Tim Barker, Director Business Operations (service), TripAdvisor, Jen, Head of customer content and growth (SVP level), CBRE, Andrew Hohwald, Director, Product Management and Strategy, HCA Healthcare, Pete charette, Director of Transformation, The Hersheys Company, William Biggar, Director of Transformation, Chobani, Renee Rhen, VP Customer Advocacy, Subaru, Jason Mariasis, VP, Digital Products and CX, Credit One, Louis Dorfman, Director VIP Guest Services, The Ritz Carlton, Iain Langdridge, Product and Customer Experience leader, Amazon, Sri Narasimhan, VP of Enterprise CX, CVS Health, Saki Takeda, Director, Product Management, Customer Service Technology, Lance Gruner, Executive Vice President, Global Customer Care, Mastercard, Chris Paul, Vice President Digital Sales and Experience, Verizon, Marko Ivanovic, Global Consumer Relations Director - Digital Strategy and Product Innovation, Haleon, Jennifer Oleksiw, Group VP and Chief Customer Officer, Eli Lilly and Company, Ray Boyle, Chief Data, Analytics and Insights Officer, Hyatt, Maria Hokanson, EVP Marketing, US and Canada, International Dairy Queen, Kim Cisek, Vice President of Customer Experience, American Airlines, Ed Dandridge, Executive Vice President, AIG, Chris Jaquay-Williams, IT Director - Supply Chain Relationship Manager, Dominos, Manny Cabral, First Horizon Bank, Colleen Saunders-Chukwu, AVP, Technology Data and Analytics, Nationwide Insurance, Dave Dusangh, Regional President, Mars Food and Nutrition North America, Kristen Campos, VP, Corporate Affairs, Mars Food and Nutrition North America, Robert Lecznar, Vice President, Audi After Sales, Service Operations and Warranty, Audi of America, John McEachern, Sales and Service Operations Director for Ford Commercial Solutions, Ford, Tanya Skilton, Executive Director Strategy Innovation and Customer Care, GPSC, General Motors

Time: 8:00 am to 5:00 pm